Frequently Asked Questions
Welcome to our Frequently Asked Questions (FAQs) page! We’ve compiled answers to the most common queries to help you find information quickly and easily. If you don’t find what you’re looking for, feel free to reach out to our support team. We’re here to assist you with any additional questions!
What are your delivery charges?
We charge Pkr 300 for delivery in Karachi and Rs350 out of Karachi
How Long Does Shipping Take?
Shipping takes 8-11 working days. International orders 15 working days
What's Your Return And Exchange Policy?
We only return or exchange items that are different from size ordered or has any kind of quality defect within 7days of purchase after 7days we will be unable to offer refund or exchange. For detailed info
Can I Buy Zarks outfits somewhere Other Than The Website?
No, zarks is a business that only operates online. By avoiding all the extra costs associated with traditional retail, we can guarantee that you receive the greatest product at a fair price.
I haven’t received a confirmation email. What should I do?
In case you have not received an email confirming your order then please wait for the confirmation call from a zarks customer care representative. In case there is no confirmation call either, reach out to us at WhatsApp +92 330 1244362
 or email us at info@zarks.pkÂ
When is my order confirmed?
Our representative will contact within 48hrs via whatsapp text message/email for order confirmation.
Is there any advance payment policy?
We request customers for 10% advance payment for orders above Pkr 10,000 in 24 hours with proof of payment through Whatsapp/email/Instagram/Facebook.
Do you ship internationally?
Yes, we do. For international orders, you are supposed to ask for shipping charges through Instagram or Whatsapp
Can I modify or cancel my order after placing it?
Yes, you can modify your order within 24 hours of placing it. Please contact our customer support team as soon as possible to make any changes or cancellations. After 24 hours, orders are typically processed and may not be eligible for changes.
What happens if a paid order is canceled?
If a paid order is canceled prior to delivery for any reason on the customer’s request we offer the amount to be issued in the form of an e-store coupon which can be used online anytime up to 3 months.Â